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LinksAlpha enables Teams to assign specific roles to the team members. Roles can be assigned either to users directly or the groups they are part off. Effective set of roles assigned to a user inclues both the roles assigned to the user directly and the roles assigned to the groups the users is part off. For example, if user has the Role "Help Desk Agent" assigned to him, and the user is also part of the Group "Supervisors", which has the Role "Supervisor" assigned to it, the user will now have both the "Help Desk Agent" and "Supervisor" roles.

Currently it is not possible to define custom roles. 

Team owner gets the Admin role by default and cannot be removed. 

Roles Types:

Currently, following Roles can be assigned to users and groups
  • Admin
  • Supervisor
  • Help Desk Agent
  • Approver - Social Media